A self-disciplined individual with experience in the retail and service industry, as well as extensive experience in advertising, marketing, and sales, I have learnt that the best way to achieve success was to motivate the resources I had with well-defined objectives and empowerment. A management belief based on integrity, quality, and service, along with a positive attitude, an aptitude for strategic thought and planning, and the ability to adapt quickly to new ideas and situations allows me to achieve consistent and significant successes, in multiple ways.
I am a proactive and motivated individual who always acts with integrity. I am a self-starter with a strong sense of urgency who responds positively to challenge and pressure. I will always “go the extra mile” to effectively meet any task at hand. I am a fast learner, as well as, a practical and ingenuous problem solver, who enjoys learning new skills and enhancing professional capabilities. I am a fluent and articulate communicator and can communicate well at all levels with people from diverse cultural backgrounds. I work well as a member of a team, as well as autonomously and am flexible and responsive, as well as, a self-directed, goal-oriented doer.
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I am the Owner Manager of the Grind Café in Underberg which seats 100 patrons. In 2015 and 2017 we received the prestigious TripAdvisor Certificate of Excellence as a restaurant that consistently earns great reviews from Patrons. We are very proud of this award, as it is not easy to achieve in todays always on digital world.
I am responsible for everything to do with owning and running a successful restaurant. This includes but is not limited to the following:
Recruiting, training and supervising staff
Setting and managing budgets
Planning menus and pricing
External function catering – menus and management
Ensuring compliance with licensing, hygiene, health and safety
legislation/guidelines
Promoting and marketing the business
Overseeing stock levels
Ordering supplies
Producing staff rosters
Handling customer enquiries and complaints
Taking reservations
Greeting and advising customers
Problem solving
Preparing staffing/sales reports
Keeping statistical and financial records
Assessing and improving profitability
Setting targets
Handling administration and paperwork
Liaising with customers, employees, suppliers, licensing authorities and
sales representatives
Making improvements to the running of the business and developing
the restaurant.
I was married to a South African born Italian, and we decided to seek a better life for our children in Italy, as her father had passed away and left her numerous properties in and around Rome.
I totally renovated 2 apartments that had been left to my wife which had been standing empty for years, and advertised them on Booking.com and Airbnb. This took off and was a very successful little venture for us. We had the two apartments in Rome and an olive and grape farm just outside Rome.
I was also running my own Home Improvements company which was very successful, with word of mouth referrals only.
Identifying customer preferences and forecasting consumer trends
Evaluating supplier options according to prices, quality,etc and determining the best choices
Discovering and purchasing new products and checking the quality and popularity of those already on our shelves
Negotiating terms of agreements to achieve the best deal for the company
Ensuring the timely delivery of products and compliance with the contracts of purchase
Monitoring stock levels and making plans for buying within budget
Creating reports on sales, budgets and customer satisfaction and adjusting strategies accordingly
Forging and maintaining trust relationships with suppliers to promote fair dealing
Attending events, fairs and exhibitions to remain up-to-date with the market’s trends
Overseeing and managing store staff, including recognising new training opportunities, providing feedback, enhancing sales abilities, and developing staff members
Disciplinary procedures and policy adherence
Communicating store goals, brand awareness, and company messages to team members while promoting product knowledge
Creating a customer-service focused environment where the best possible customer experience is top priority
Ensuring that visual marketing and merchandising of store meets established brand standards
Driving turnover to ensure achievement of set targets
Managing stock losses to ensure shrinkage is in line with the company standard
Executing in-store merchandise strategy and standards
Building excellent relationships with all relevant suppliers
Negotiating promotional products with suppliers
Ensuring compliance with policy and procedures of the company
Establishing the business in the local community through hands on assistance at community event
Planning of promotions and ensuring sufficient procurement.
Customer liaison ensuring community groups and individuals are happy with the product and service offering at Spar
Maintenance
monitor and complete maintenance and repairs timeously and cost-
effectively
ensure security of premises and maintain security devices
organize incoming and outgoing inspections and prepare inspection
reports
implement preventative maintenance programs
oversee capital improvement projects
negotiate and manage contracts with outside vendors
Staff Management
hire, train and evaluate property staff
direct and control all personnel and resources to ensure property is
properly maintained and owner objectives met
Directing, coordinating, and participating in preparation of all aspects of producing Debonairs pizza. This includes but is not limited to complete cleaning of the store, daily food preparation, washing dishes, ordering dough, ordering sauce, making pizzas, running the oven, cutting and packaging pizzas and delivery of pizzas when necessary. Assuring all food rotation was being done in such a way to assure the freshest product was provided to our customers. Responsible for collection of monies from in-house or take-out customers; and responsible for counting all monies into the till collected from delivery drivers.
Responsible for keeping business records, ordering or purchasing supplies, and delivery of foodstuffs to wholesale or retail customers.
Responsible for gathering all required paperwork for new hires and submitting that information to personnel within 48 hours of first shift worked by new hire.
Controlling costs through inventory control and monitoring store food cost tracking data.
Performing daily banking and closing procedures as outlined in the company Operations Manual.
Ordering of all supplies and foodstuffs required to serve customers and operate store. Ensuring that I meet the required food cost goals, labour cost goals, sales goals and store inspection goals. The store manager is responsible for creating an environment of cleanliness that assures that stores will meet or exceed the minimum score of 85% on a store inspection for every shift the store manager is the closing supervisor.
Was responsible for contacting perspective customers such as local businesses, chambers of commerce, schools, community organizations to promote the sale of Debonairs Pizza.
Assuring all Debonairs Pizza promotional material is visible to customers at all times, which includes but is not limited to promotional signage, lights placed on delivery vehicles, ensuring delivery vehicle lights are illuminated at all times whilst the vehicle is in use after 4pm.
Managing of delivery in the store for drivers to assure prompt, efficient deliveries of prepared product. Assuring all drivers follow all policies and procedures associated with deliveries.
Preparing and administering all aspects of store personnel scheduling in accordance with Debonairs Pizza policies and procedures. Was responsible for hiring and fireing all store personnel.
Worked closely with store assistant manager to promote a team environment in which Debonairs Pizza operates with utmost efficiency. Utmost efficiency includes but is not limited to providing professional, outstanding customer service, an excellent product and a positive working environment for all Debonairs Pizza employees.
Ensured all staff performed to the company standards and complied with security and sanitation standards.
Promoted sales and service excellence through leading by example. Setting the standards of professional appearance through clean, well-kept company approved uniforms, neatly groomed, clean hair and general overall professional appearance.
Managed store assistant manager and subordinate supervisor(s) and was responsible for the overall direction, coordination and evaluation of these managers. I also directly supervised 10-18 non-supervisory employees. Responsibilities included interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Planning, scheduling, and managing one or more manufacturing production processes from bricks, to blocks, paving stones, to concrete walls.
Assisting with planning and directing an efficient layout of equipment and flow of materials as the company grew and expanded.
Ensuring manufacturing performance, volume and quality goals were met by utilizing efficient methods and maintaining appropriate staffing levels.
Estimating costs and preparing budgets.
Organizing workflow to meet orders, specifications and deadlines.
Monitoring production to resolve issues
Supervising and evaluating performance of production personnel (quality inspectors, workers,etc.)
Determining amount of necessary resources (workforce, raw materials etc.)
Approved maintenance work, purchasing of equipment, etc.
Ensured output meets quality standards
Enforced health and safety precautions
We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.